Institute of Banking Personnel Selection (IBPS) has released the official notification for the Common Recruitment Process for Customer Service Associates (CRP CSA-XVI) for vacancies in Public Sector Banks for the financial year 2027–28. This recruitment drive includes dedicated reservation benefits, fee relaxations, and age concessions specifically for Ex-Servicemen (ESM), Disabled Ex-Servicemen (DESM), and Dependents of Servicemen Killed in Action.
📌 IBPS CSA XVI Recruitment 2026 – Key Details
| Parameter | Details |
| Recruiting Body |
Institute of Banking Personnel Selection (IBPS) |
| Post Name |
Customer Service Associate (CSA) / Clerical Cadre |
| Process Name |
CRP CSA-XVI (Vacancies of 2027-28) |
| Target Audience |
Ex-Servicemen (ESM) / Disabled Ex-Servicemen (DESM) / General |
| Application Mode |
Online |
| Official Website |
🗓️ Important Dates
| Activity | Tentative Schedule |
| Online Registration Window |
01.08.2026 to 21.08.2026 |
| Online Payment of Fees |
01.08.2026 to 21.08.2026 |
| Edit/Correction Window |
2 days after closure of registration |
| Pre-Examination Training (PET) |
September 2026 |
| Online Preliminary Exam |
October 2026
|
| Preliminary Exam Result |
November 2026 |
| Online Main Examination |
December 2026 |
| Provisional Allotment |
March 2027 |
💰 Application Fees & Intimation Charges
| Category | Application Fee |
| ESM / DESM / SC / ST / PwBD |
₹175/- (Inclusive of GST) |
| All Other Candidates |
₹850/- (Inclusive of GST) |
Note: Payment must be made strictly through Online modes (Debit/Credit Card, Net Banking, UPI, Wallets, etc.).
💼 Pay Scale & Compensation
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Scale of Pay: ₹ 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480
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Allowances & Perks: Dearness Allowance (DA), House Rent Allowance (HRA), Special Allowance, Transport Allowance, and other perquisites as per the rules of the respective Participating Bank.
🎖️ Special Eligibility Criteria for Ex-Servicemen
1. Age Limit (As on 01.08.2026)
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General Age Criteria: 20 to 28 years (Born between 02.08.1998 and 01.08.2006).
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Age Relaxation for Ex-Servicemen (ESM): Actual period of military service rendered + 3 years.
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Disabled Ex-Servicemen (DESM – SC/ST): Actual period of service rendered + 8 years.
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Maximum Age Limit: Up to a maximum age of 50 years.
2. Educational Qualification (As on 21.08.2026)
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Civil Graduation: A Degree (Graduation) in any discipline from a recognised University.
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Army/Navy/Air Force Special Education Certificate: Matriculate Ex-Servicemen who have obtained the Army Special Certificate of Education (or corresponding certificate in the Navy or Air Force) after completing not less than 15 years of service in the Armed Forces as of 21.08.2026 are eligible.
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Computer Proficiency: Operating and working knowledge in computer systems is mandatory (Certificate/Diploma/Degree or studied IT/Computer in High School/College).
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Local Language Proficiency: Must be proficient in reading, writing, speaking, and understanding the specified local language of the State/UT applied for.
3. Guidelines for Serving Armed Forces Personnel
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Serving personnel whose Specific Period of Engagement (SPE) is due to complete on or before 20.08.2027 are eligible to apply under the Ex-Servicemen category.
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Candidates must submit the required Proformas (Proforma B & C) from the competent authority at the time of document verification.
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Selected candidates must be released from the Armed Forces on or before 20.08.2027 to join the allotted bank.
🏦 Participating Public Sector Banks
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Bank of Baroda
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Bank of India
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Bank of Maharashtra
-
Canara Bank
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Central Bank of India
-
Indian Bank
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Indian Overseas Bank
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Punjab National Bank
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Punjab & Sind Bank
-
UCO Bank
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Union Bank of India
📊 Selection Process & Scheme of Examination
Selection will be based on a Two-Tier Online Written Examination followed by a Local Language Proficiency Test (LLPT).
Phase I: Online Preliminary Examination
| S.No. | Subject | No. of Questions | Maximum Marks | Duration |
| 1 | English Language | 30 | 30 |
20 Minutes |
| 2 | Numerical Ability | 35 | 35 |
20 Minutes |
| 3 | Reasoning Ability | 35 | 35 |
20 Minutes |
| Total | 100 | 100 |
60 Minutes |
Phase II: Online Main Examination
| S.No. | Subject | No. of Questions | Maximum Marks | Duration |
| 1 | General / Financial Awareness | 40 | 50 |
35 Minutes |
| 2 | General English | 40 | 40 |
35 Minutes |
| 3 | Reasoning Ability | 40 | 60 |
35 Minutes |
| 4 | Quantitative Aptitude | 40 | 50 |
35 Minutes |
| Total | 160 | 200 |
125 Minutes |
Negative Marking: $0.25$ marks (1/4th) will be deducted for every wrong answer in both Preliminary and Main Exams.
📋 Required Documents for ESM at Document Verification
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Released/Retired ESM: Discharge Certificate / Discharge Booklet / Pension Payment Order (PPO).
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Serving ESM: Certificates as per Proforma B (showing date of completion of SPE) and Proforma C (Undertaking).
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Extended Assignment ESM: Certificate as per Proforma D.
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Dependents of Servicemen Killed in Action: Proof of dependency and affidavit confirming the relaxation is availed by only one dependent.
🔗 Important Links
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Official IBPS Website: Click Here to Visit
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Online Application Portal: Click Here to Apply Online
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Grievance Portal: IBPS CGRS System
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Ex-Servicemen Guidelines & Updates: HamraazMP8 Portal
